PRIVACY POLICY

01 Information We Collect

We collect information that you voluntarily provide to us when you use our contact form, request services, or communicate with our team. The types of personal information we may collect include:

• Contact Information: Full name, email address, phone number, and company name.
• Business Information: MC number, DOT number, equipment type, operating lanes, and fleet size.
• Communication Data: Messages, inquiries, and correspondence you send us.
• Technical Data: IP address, browser type, operating system, and pages visited (collected automatically).
• Usage Data: Information about how you navigate and interact with our website.

02 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services.
• To match you with appropriate dispatch and logistics personnel.
• To communicate important service updates, changes, or offers relevant to your account.
• To improve and personalize your experience on our website.
• To comply with legal obligations and enforce our Terms of Service.
• To analyze website usage and improve our platform's functionality.
• To send transactional emails and service notifications.

We will not use your information for any purpose other than those stated above without your explicit consent.

03 Information Sharing

CargoLoaders does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our business (email delivery via EmailJS, analytics tools, etc.), all bound by confidentiality agreements.
• Legal Compliance: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice to affected users.
• Safety: When necessary to protect the rights, property, or safety of CargoLoaders, our clients, or the public.

04 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure server infrastructure with restricted access controls.
• Regular security assessments and updates.
• Staff training on data protection and privacy practices.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you believe your data has been compromised, please contact us immediately.

05 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

06 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Objection: Object to the processing of your data for certain purposes.
• Portability: Request transfer of your data to another service provider.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at devopsmarkaztech@gmail.com. We will respond within 30 days.

07 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

08 Third-Party Links

Our website may contain links to third-party websites or services. CargoLoaders is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit. Our Privacy Policy applies solely to information collected through our own website and services.

09 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify you by email or a prominent notice on our website. We encourage you to review this policy periodically.

10 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

• Email: devopsmarkaztech@gmail.com
• Phone: +1 (800) 555-CARGO
• Mail: CargoLoaders, 123 Freight Blvd, Suite 200, Dallas, TX 75201, USA