TERMS OF SERVICE

01 Acceptance of Terms

By accessing our website at cargoloaders.com, requesting a quote, or engaging our dispatch and logistics services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately discontinue use of our website and services. Your continued use constitutes ongoing acceptance of these Terms as they may be modified from time to time.

02 Services Description

CargoLoaders provides freight logistics services including, but not limited to:

• Dedicated truck dispatch services for carriers and owner-operators.
• Professional loading and unloading crew services.
• Freight brokerage and load board sourcing.
• Dedicated lane placement and management.
• Equipment and accessory procurement and delivery (straps, tarps, chains, binders, etc.).
• Fleet development consulting and owner-operator support.

CargoLoaders reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients. We are not liable for any modification, suspension, or discontinuation of services provided there is advance notification.

03 Client Responsibilities

As a client of CargoLoaders, you agree to:

• Provide accurate, complete, and current information when engaging our services.
• Maintain valid operating authority (MC/DOT numbers), insurance, and all required federal and state permits.
• Comply with all applicable federal, state, and local laws and regulations governing freight transport.
• Promptly notify CargoLoaders of any changes to your operating status, equipment, or service requirements.
• Not engage in fraudulent, deceptive, or illegal activities using our services.
• Pay all invoices and service fees in a timely manner as agreed upon.
• Maintain adequate cargo insurance and liability insurance as required by law.

04 Payment Terms

Payment terms are established at the time of service agreement. Standard payment terms include:

• Dispatch Fees: Invoiced weekly or per load as agreed. Due within 7 days of invoice date.
• Loading Crew Services: Payment due upon completion of service or as specified in the service agreement.
• Equipment Delivery: Payment due upon delivery or as pre-arranged.
• Late Payments: Accounts unpaid after 15 days are subject to a 1.5% monthly late fee.

CargoLoaders accepts payment via ACH bank transfer, wire transfer, or other methods as mutually agreed. All rates are in US Dollars unless otherwise specified in writing.

05 Service Fees

Dispatch service fees are typically calculated as a percentage of the gross load revenue or as a flat weekly rate, as agreed in your individual service agreement. CargoLoaders will clearly disclose all fees before service commencement.

We reserve the right to adjust service rates with a minimum of 30 days written notice to existing clients. Continued use of services after rate adjustment constitutes acceptance of the new rates.

06 Cancellation Policy

Either party may terminate the service relationship as follows:

• Client Cancellation: Clients may cancel services with a minimum of 14 days written notice via email to devopsmarkaztech@gmail.com.
• Immediate Termination by CargoLoaders: We reserve the right to immediately terminate services without notice in cases of fraud, non-payment, illegal activity, or violation of these Terms.
• Outstanding Balances: All fees accrued through the termination date remain payable in full.
• Loads in Progress: Any loads accepted and in transit at the time of cancellation must be completed in full.

07 Limitation of Liability

To the fullest extent permitted by applicable law, CargoLoaders shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of revenue or profits resulting from missed loads or delays.
• Cargo damage or loss caused by the carrier or third parties.
• Personal injury or property damage arising from freight operations.
• Damages resulting from your reliance on information provided by CargoLoaders.
• Service interruptions due to technical failures or circumstances beyond our control.

CargoLoaders' total liability to you for any claims arising out of or related to these Terms or our services shall not exceed the total fees paid by you to CargoLoaders in the three (3) months preceding the event giving rise to the claim.

08 Indemnification

You agree to indemnify, defend, and hold harmless CargoLoaders, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your violation of any applicable laws or regulations.
• Your freight operations, including accidents, cargo damage, or delivery failures.
• Any third-party claims arising from your use of our services.

09 Intellectual Property

All content on the CargoLoaders website, including but not limited to text, graphics, logos, images, and software, is the exclusive property of CargoLoaders and is protected by applicable intellectual property laws. You may not:

• Reproduce, copy, or distribute any content without express written permission.
• Use our trademarks, logos, or brand elements without prior approval.
• Create derivative works based on our proprietary materials.

Limited permission is granted to access and use the website for personal, non-commercial purposes in connection with our services only.

10 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter through good-faith negotiation. If a resolution cannot be reached within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

Arbitration shall be conducted in Dallas, Texas, USA, and the arbitrator's decision shall be final and binding. Each party shall bear its own costs and attorneys' fees unless the arbitrator determines otherwise.

You agree to waive any right to participate in class action lawsuits or class-wide arbitration against CargoLoaders.

11 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions. For matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.

12 Modifications to Terms

CargoLoaders reserves the right to modify these Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this page. For material changes, we will provide at least 30 days notice via email to registered clients.

Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our services.

13 Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us:

• Email: devopsmarkaztech@gmail.com
• Phone: +1 (800) 555-CARGO
• Mail: CargoLoaders, 123 Freight Blvd, Suite 200, Dallas, TX 75201, USA